Skilled catalyst and consultant with sound management and operations experience. Interested in seeking new ways to do things better, faster, and more economically. Successful in building efficiency through the introduction of systems, methods and controls that get desired results. Excellent analytical, relationship, and platform capabilities.

EMPLOYMENT HISTORY:

As an Associate Broker, show residential properties and demonstrate the features and benefits of available properties throughout central Maine. Provide close, personal client attention and tenacious follow-up to ensure best service. Prepare contracts and documentation; advise first home-buying clients on general escrow and title procedures. Design and update marketing material including an instructional blog for clients and customers. Perform competitive product evaluations.

As an Instructor/Facilitator, plan and prepare the lessons to be taught. Teach actual courses, monitor students’ progress and develop new course materials. Complete administrative functions. Courses taught since 2004 include Real Estate Pre-licensing, -- Sales Agent, Real Estate Pre-licensing, -- Associate Broker, Real Estate Core Course – What am I? Non-real estate courses include a Sales and Influencing Program.

• Participating member of MREC Core Course Committee
• Member of the Real Estate Educators Association
• Guest Lecturer at University College

INDEPENDENT CONSULTANT

Responsible for working with clients to achieve the potential of the organization and its people. Deliver results through systematic approach which addresses motivation, skill development, and performance environments. Typical activities included:

• designing systems for human resource information flow
• establishing recruiting and hiring systems
• developing employee handbooks
• providing formal and informal skills training

Responsible for overall operation of company providing private broadcast radio systems designed to inform, entertain, and motivate client employees. Supervisory authority for marketing, sales, installation, operation, and customer relations.

• improved programming and customer utilization
• established policy, procedure, organization design
• reduced operating costs by 30%
• developed trade show exhibit and demonstration program

Responsible for the design, development, and installation of performance improvement programs. Programs include supervisor training, management development, and executive level training and coaching.

• designed and installed personnel systems
• developed company communication programs
• installed employee training system for 600+ people

Provided marketing, management, and training expertise to clients to improve sales and increase profit.

• developed sales training and telemarketing manual
• conducted seminars and workshops (in-house and public)
• developed newsletters, sales aids, brochures and handbooks
• served as featured speaker to numerous groups

Developed and directed training program for field management and 432 retail stores. Designed program to complement manpower planning including needs analysis, planning and conducting workshops and conferences, writing instructional aids and newsletter, evaluating packaged training programs, directing production of audio visual programs, and administration of budget.

• achieved record levels of customer service
• developed and produced sales and product knowledge training
• reduced employee turnover by 30%

Developed and directed sales and store management training programs for Wholesale Division and 5,000 independent retailers. Pro-active program included business needs analysis, managing training staff, planning and conducting workshops, writing instructional aids, and planning trade shows. National Accounts Manager for house accounts.

As Senior Merchandiser, Wholesale Division trained and directed junior merchandisers to analyze sales trends, develop forecasts, plan inventory and production levels. Provided product knowledge for sales force.

As Assistant Buyer, Retail Division prepared merchandising plans, directed buying and distribution, managed merchandising office for 120 stores.

As Store Manager, Retail Division responsible for store operation and profit. Increased sales 18%, profit 13%.  Trained five employees for promotion to store manager.

Expanded efforts in several markets resulting in 32% sales increase. Created new employee training program. Totally responsible for advertising.